Privacy Policy

Data Protection

It is very important that your personal data is kept safe and secure.

Due to changes in the law, this Privacy Policy is being updated to make it easier for you to understand what information is collected and kept, why it is collected and how your personal data is being handled when you cease using the services of Helena Argüelles.

In order to do this your personal information:

  • is processed in line with the Information Commissioner’s Office recommendations

  • is collected only when relevant and not excessive to our needs

  • only kept for as long as necessary

  • only used for the reasons for which it was collected

  • is collected once you have given consent to being part of marketing mailing lists

  • will be safeguarded using all appropriate technical and organisational steps to protect the confidentiality, integrity, availability and authenticity of your data.

The Purpose of this Policy

This Policy describes how personal data is collected, used, retained and safeguarded. It also sets out your individual rights to know what data is held about you, how this data is processed and how you can place restriction on the use of your data.

About Helena Argüelles

Helena Argüelles offers Kinesiology Sessions, training in various locations, mentoring services and on-line shopping

If you have any questions regarding this privacy policy please email or write to Helena Argüelles, The Beck, Awre, Gloucestershire, GL14 1EQ


If you make an enquiry about consultations, events, mentoring, workshops or products your personal information will be used to respond to that enquiry.

How your personal data is collected

Personal data may be collected in a number of ways, for example:

  • When you make contact by post, telephone, text, email or via the website ‘contact us’ section

  • If you send messages or ask for information through social media

  • If you purchase products or services from the website

  • As you interact in other ways – as a student, client, mentee, customer or in any other capacity

How your personal data is used

Information is collected from enquirers, students, clients, TFH Instructors, mentees, volunteers, wholesalers and customers to:

  • respond to enquiries

  • provide products & respond to product requests

  • provide professional client consultations in line with our insurance policies

  • manage events and courses

  • administer certification processes and assessments

  • raise funds for the Touch for Health Charity

  • provide services to mentees to facilitate the development of their business

  • inform clients and students about classes, news, events and new products

The information may include the following:

  • Contact details e.g. name, address, phone number, email address

  • Information concerning your health, medical conditions & medication

  • Date of birth, gender and marital status

  • Personal interests

  • Special educational needs

  • Dietary requirements where there is catering involved

  • Previous qualifications and Kinesiology schools and organisations you may belong to

  • Contact details of your family or next kin

  • Information around your business and business goals

For purchases and on-line payments it will include:

  • Your bank details. Our third party Stripe will process your payment though their secure online system. You can view their own privacy policy here 

For subscriptions to the mailing list:

  • Your name and email address. The third party MailChimp will process your information through their online system. You can view their own privacy policy here

Workshops and Events

If you choose to register for and attend any workshops or events as a student or volunteer your information will be used to manage your attendance at the event.  

You will be asked specifically if it considered that sharing your information may enhance your enjoyment of the experience. For example, sharing emails with other course participants to allow for buddying groups to support learning or sharing dietary requirements with a third party e.g. caterer.

Transfer of personal data outside the UK

If you are a student and wish to gain an IKC Certificate, your name, address, email and telephone number are required by the International Kinesiology College in order to process this request. Every reasonable measure is taken to ensure your personal information is treated in accordance with this privacy policy. The IKC are based in Australia and details can be found here:

Information which may be of interest to you

If you choose to join the mailing list you will be sent information which is believed to be of interest to you. This may include future events, courses and updates or news.  You can opt in by email, text, or post.


You may find links to other web pages on the web site. The terms of this policy only apply to, they do not apply to any external websites you may visit though a link on our web pages.

Your rights

Your rights can be found on the information via the Information Commissioner’s Office at

You also have the right:

  • to be informed

  • of access

  • to rectification/update and change your details

  • to erasure

  • to restrict processing

  • to data portability

  • to object

  • not to be subject to automated decision-making including profiling

  • to unsubscribe from mailing lists at any time

Any request should be made in writing via email to and please allow 28 days for a response. With regard to client case histories, these are kept for 7 years in line with insurance requirements.

How long do we keep your personal information?

Personal information will be kept for as long as is necessary for our interaction. In some circumstances, it is a requirement to keep the information for a set period of time, e.g. Client records – 7 years or, in the case of minors, for 7 years after their 18th Birthday.

How do we store your personal information?

All client case histories are stored as a paper copy only in a locked filing cabinet. The details are used solely for the purposes of providing a safe and effective Kinesiology session by your Kinesiologist. If you send your consultation sheet via email it is printed and immediately deleted from the computer.

If you are a student and provide contact information or other information related to your learning it is stored on a computer protected by a password. Student information may also be stored as a paper copy locked in a filing cabinet.

If you are a mentee, again the files are paper based and stored in a locked filing cabinet. If you choose to send information via email it will be stored on a computer under a password.

Information related to payments either for products or services is processed by our third party Stripe. This is done through our web site hosting company Squarespace. View their privacy policy here  

Changes to this policy

This policy may change from time to time. Please refer back to this page to keep up to date with changes.

What to do if you have a query regarding this policy

If you require further information about services and further details on how your personal data is collected, please contact call  07748841820 or email

Making a complaint to the Information Commissioner’s Office

If you feel there has been any inappropriate actions please make contact as soon as possible via email or phone 07748 841820

If you believe that your data is not being processed in accordance with the law then you have a right to complain to the Information Commissioners Office through their helpline 0303 123 1113