It is very important that your personal data is kept safe and secure.
In order to do this your personal information:
is processed in line with the Information Commissioner’s Office recommendations
is collected only when relevant and not excessive to our needs
only kept for as long as necessary
only used for the reasons for which it was collected
is collected once you have given consent to being part of marketing mailing lists
will be safeguarded using all appropriate technical and organisational steps to protect the confidentiality, integrity, availability and authenticity of your data.
The Purpose of this Policy
This Policy describes how personal data is collected, used, retained and safeguarded. It also sets out your individual rights to know what data is held about you, how this data is processed and how you can place restriction on the use of your data.
About Helena Argüelles
Helena Argüelles offers Kinesiology Sessions, training in various locations, mentoring services and on-line shopping
If you make an enquiry about consultations, events, mentoring, workshops or products your personal information will be used to respond to that enquiry.
How your personal data is collected
Personal data may be collected in a number of ways, for example:
When you make contact by post, telephone, text, email or via the website ‘contact us’ section
If you send messages or ask for information through social media
If you purchase products or services from the website
As you interact in other ways – as a student, client, mentee, customer or in any other capacity
How your personal data is used
Information is collected from enquirers, students, clients, TFH Instructors, mentees, volunteers, wholesalers and customers to:
respond to enquiries
provide products & respond to product requests
provide professional client consultations in line with our insurance policies
manage events and courses
administer certification processes and assessments
raise funds for the Touch for Health Charity
provide services to mentees to facilitate the development of their business
inform clients and students about classes, news, events and new products
The information may include the following:
Contact details e.g. name, address, phone number, email address
Information concerning your health, medical conditions & medication
Date of birth, gender and marital status
Special educational needs
Dietary requirements where there is catering involved
Previous qualifications and Kinesiology schools and organisations you may belong to
Contact details of your family or next kin
Information around your business and business goals
For purchases and on-line payments it will include:
For subscriptions to the mailing list:
Workshops and Events
If you choose to register for and attend any workshops or events as a student or volunteer your information will be used to manage your attendance at the event.
You will be asked specifically if it considered that sharing your information may enhance your enjoyment of the experience. For example, sharing emails with other course participants to allow for buddying groups to support learning or sharing dietary requirements with a third party e.g. caterer.
Transfer of personal data outside the UK
Information which may be of interest to you
If you choose to join the mailing list you will be sent information which is believed to be of interest to you. This may include future events, courses and updates or news. You can opt in by email, text, or post.
You may find links to other web pages on the web site. The terms of this policy only apply to helena-arguelles.com, they do not apply to any external websites you may visit though a link on our web pages.
Your rights can be found on the information via the Information Commissioner’s Office at https://ico.org.uk/
You also have the right:
to be informed
to rectification/update and change your details
to restrict processing
to data portability
not to be subject to automated decision-making including profiling
to unsubscribe from mailing lists at any time
Any request should be made in writing via email to firstname.lastname@example.org and please allow 28 days for a response. With regard to client case histories, these are kept for 7 years in line with insurance requirements.
How long do we keep your personal information?
Personal information will be kept for as long as is necessary for our interaction. In some circumstances, it is a requirement to keep the information for a set period of time, e.g. Client records – 7 years or, in the case of minors, for 7 years after their 18th Birthday.
How do we store your personal information?
All client case histories are stored as a paper copy only in a locked filing cabinet. The details are used solely for the purposes of providing a safe and effective Kinesiology session by your Kinesiologist. If you send your consultation sheet via email it is printed and immediately deleted from the computer.
If you are a student and provide contact information or other information related to your learning it is stored on a computer protected by a password. Student information may also be stored as a paper copy locked in a filing cabinet.
If you are a mentee, again the files are paper based and stored in a locked filing cabinet. If you choose to send information via email it will be stored on a computer under a password.
Changes to this policy
This policy may change from time to time. Please refer back to this page to keep up to date with changes.
What to do if you have a query regarding this policy
If you require further information about services and further details on how your personal data is collected, please contact call 07748841820 or email email@example.com
Making a complaint to the Information Commissioner’s Office
If you feel there has been any inappropriate actions please make contact as soon as possible via email firstname.lastname@example.org or phone 07748 841820
If you believe that your data is not being processed in accordance with the law then you have a right to complain to the Information Commissioners Office through their helpline 0303 123 1113